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Do you need help?

Do you have questions about your device, your order, or your skincare routine? Our support team will help you quickly and personally.

📩 We usually reply within 24 hours (Mon–Sat)

💬 Personal support – no bot

Track Order

FAQ

Application

FAQ

Return

FAQ

Email us anytime at: support@aviee.de

Support hours: Monday - Saturday

8:00 AM - 8:00 PM

More Than Just Support

At aviee, your experience doesn't end after your purchase. We'll support you on your journey to better skin.

Whether it's about application, routine, or results – we're here for you.

Personal Skincare Consultation

Are you unsure how to get the most out of your device? We'll show you exactly how to achieve the best results.

Application

How often should I use the device?
For optimal results, we recommend using it 3–5 times per week. With regular use, skin texture can visibly improve and appear firmer.
If you are just starting, it's best to begin with 2–3 applications per week and gradually increase as your skin gets used to it. This way, you'll achieve the best long-term results.


How long does a treatment take?
A single application typically takes between 5 and 10 minutes.
You can easily integrate the device into your existing skincare routine – for example, after cleansing and before your usual moisturiser. Just a few minutes are enough to stimulate the skin and boost circulation.


How do I use the device correctly?
Always start with cleansed skin. Then, apply a serum or a light moisturiser so that the device can glide gently over the skin.
Move the device with light pressure in slow, even strokes over your face or body – ideally from the inside outwards and from bottom to top, following the lymphatic flow.
Repeat each movement several times to optimally stimulate the skin.

Results

When will I see the first results?
Initial effects such as fresher, more radiant skin can often be visible after the very first application.
For long-term results – such as firmer, smoother-looking skin – we recommend regular use over several weeks. Consistency is key here.


What results can I expect?
Through the combination of EMS, LED light, and hot/cold functions, the skin can be visibly firmed, blood circulation stimulated, and the overall skin appearance improved.


Many users report:
– a more even complexion
– reduced fine lines
– a firmer, fresher radiance

Technology

What do the different light modes do?
Our device combines several light technologies for different skin needs:
🔴 Red Light: Supports skin regeneration and can stimulate collagen production
🔵 Blue Light: Can help reduce blemishes
🟣 Purple Light: Combination of both effects for a balanced complexion
This allows you to tailor the application to your individual skin needs.


Is the application safe?
Yes, the device was specifically developed for safe home use.
All functions are designed to gently stimulate the skin without irritating it. Make sure to follow the application recommendations and do not use the device on broken or irritated skin.

Order & Shipping

How long does shipping take?
Your order will usually be processed and shipped within 1–3 business days.
Delivery time averages 5–10 business days, depending on your location.
Once your package is on its way, you will receive a shipping confirmation including a tracking link.


Can I track my order?
Yes, you will automatically receive an email with your tracking information after shipment.
This allows you to check the current status of your order at any time.

Returns & Warranty

Can I return the device?
Yes, you can return your device within 30 days of receipt if you are not satisfied.
It is important to us that you feel comfortable with your purchase – that's why we offer you risk-free testing.


Is there a warranty?
Yes, we offer a warranty on our products.
Should a problem arise, you can always contact our support team – we will find a quick and uncomplicated solution together.

High-quality skincare deserves first-class support

We are here for you!

Your satisfaction is our top priority. Should anything not be perfect, we will always find a solution.

Frequently Asked Questions

Find immediate answers about shipping, returns, and usage