FAQ
We'll show you exactly how to get the most out of your aviee device and answer all your important questions.
Product Information
Where can I find information on sustainability?
At aviee, we place great value on conscious product development. Our devices are designed for durability, are rechargeable, and are intended to sustainably complement beauty routines – without disposable products or unnecessary consumption. Our focus is on quality, functionality, and long-term added value for your body.
Can I see your certificates?
Our devices are produced according to common quality and safety standards. Should you have specific questions about materials or certifications, you can always contact us via our customer service – we'll be happy to help you.
Where are your products manufactured?
Our products are manufactured in specialized production facilities with experience in beauty and wellness devices. We focus on precise manufacturing, tested materials, and consistently high quality.
How does aviee Sculpt™ work and what does it do?
The aviee Sculpt™ combines heat, cooling, EMS microcurrent, vibration, and LED light in one device.
It supports: blood circulation, collagen activity, muscle relaxation, lymphatic flow, the absorption of skincare products and ensures a fresh, relaxed skin feeling – from face to body.
What functions and modes does the device offer?
- Heat + Red Light (38–46 °C): promotes blood circulation & absorption of skincare products
- Cooling + Blue Light (16–20 °C): soothes, reduces swelling & refreshes
- EMS Microcurrent + Violet Light: for firming, contouring & glow
Which body areas is the device suitable for?
For face, neck, shoulders, back, arms, and legs.
Thanks to its ergonomic 3D shape, it adapts optimally to every body part.
Where can I find detailed application information?
You can find all important information directly on the product page and in the enclosed instructions. In addition, we regularly share application tips and routines on our social media channels.
If you have any further questions, please feel free to contact us.
Shipping & Returns
What if the product doesn't work for me?
Your satisfaction is our top priority.
We stand fully behind the quality and effectiveness of our products and are convinced that they will meet – or even exceed – your expectations.
However, if AVIEE is not suitable for you or you feel that it is not achieving the desired effect, please contact us.
We offer a 30-day money-back guarantee so you can make your decision completely risk-free and with a good feeling.
Your well-being and your trust are important to us.
How long does shipping take?
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Have further questions? Contact us
What are the shipping costs and where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
How does the shipping process work?
Note that this text is a demonstration example of a response you would add to answer a relevant question.
Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
Where can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Do I have to pay customs duties or additional fees?
Within the EU, you will not incur any additional customs fees.
If you order from outside the EU, additional fees may apply depending on the country, over which we unfortunately have no control.
Skincare is more than just care – it's your daily moment for yourself.
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